Terms & Conditions

Applicable to transactions on this website.

1. Identification of the owner and general information

Öhll is the commercial name of the company OHLL RIDE S.L., S.L.
These Terms and Conditions regulate access to and use of the website www.ohllride.com (hereinafter, the Website) owned by OHLL RIDE, S.L. (hereinafter, Öhll), with C.I.F. B05440698 and registered office at CR Pallars 345 1-4, 08019, Barcelona, as well as the services and products offered by Öhll on its website.

Öhll provides this Web site subject to these terms and conditions. Visit the Web site or using the services or the Web site applications of the website, the user accepts these Terms and Conditions.

For the access to the Web site the registration of the Users will not be required. However, to contract any of the services offered by Öhll, the User's registration and acceptance of these conditions will be required before formalizing the payment.

The Öhll terms and conditions described below define the rights and obligations of Öhll and users within the framework of the Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to the fact that certain services may have conditions) and to the contracting of orders through the Website and replace any other conditions, except by prior agreement and in writing between Öhll and the User.

2. User Data

To acquire the products offered through the Website, it will be necessary for the User to register through the registration form available on the Website.
The User will be responsible for maintaining the confidentiality of the data and information provided and for restricting access to his computer and access codes to avoid possible unauthorized uses.
In the case that the User has reason to believe that his / her data have been brought to the attention of a third party, or if they have been used in an unauthorized manner, or are likely to be used, he / she must communicate this situation to Öhll immediately.
The User must verify that their data is correct and complete and inform Öhll when there is any variation and / or modification in the information provided in the purchase process.

3. Orders and terms of sale

Services and products offered through the Web site of Öhll are destined to the purchase by the users of the products of the brand Öhll.
To be able to place an order, the user must be over 18.
To place orders through the Website, the User must provide a series of data prior to contracting, through the purchase form, and that will be necessary to manage your purchase order.

4. Price, payment method and discount codes

Once the form data has been completed, the user must proceed to pay for the order through the means of payment specified on the Website
After the payment is made, the User will receive an e-mail confirming the order, which will include a summary of the items purchased, the mode of shipment requested and the destination address.
If at the time of payment there is an incident that prevents payment, the user will receive an automatic payment error message and your order will not be processed until the payment process is completed successfully.
The prices of the services are expressed can be expressed in Euros (€) or Dollars ($), including taxes and management and shipping costs, whose amount will be indicated at the time of the final confirmation of each order. You may even see the price in your own currency, through a third-party application and technology.
All the prices shown are final prices, the Value Added Tax (VAT) being expressly included, without prejudice to the fact that the user will always have information disaggregated of the price of the product. In the case of the Canary Islands, VAT will be excluded when making the payment of the order.

Öhll may periodically offer discount codes to its Users. These discounts may only be applied in accordance with the instructions specified by Öhll with respect to each code, and in any case the Users may only use a single code per order.
The use of discount codes will not be compatible with certain promotional actions and collections.

5. Information about Öhll products and services

The data included on the website in each description of the products and services, in their photographs, graphic or iconographic representations or videos as well as trade names, trademarks or distinctive signs of any kind, have a merely informative function. Therefore, Öhll declines any responsibility for the appearance of errors in said information, although it undertakes to take all the measures at its disposal to correct as soon as possible the errors or omissions after having been informed of them.

6. Returns and right of withdrawal

In the case that the user is not satisfied with the products received in his order, the user, in accordance with the General Law for the defense of Consumers and Users, will have a period of fourteen (14) calendar days to return the entire of the order or, if you prefer, you can return any of the products that make up the total order and all without any penalty and without the need to indicate the reasons.

However, the User shall be responsible for the direct cost of return to Öhll, whether it returns the order in full or decides to return only some of the products of the order.
The return must be made through the Returns platform.
Öhll will indicate the way of sending the order to its offices or warehouses.
To formalize the return, the product must be sent to the following Öhll offices / warehouses:

Öhll is not responsible for the courier company that the User contracts for the return of the order. In this sense, Öhll recommends the User to require the courier company to provide proof of delivery once the courier has deposited the product in the offices / stores of Öhll, so that the User has proof that the product has been delivered correctly to Öhll.

The costs of the return of the order (such as shipping costs through courier companies) will be borne directly by the User.

The product must be unused and with all its labels, packaging and, if applicable, documentation and original accessories that came with it. If this is not done by the User or if the product has suffered any damage, the User accepts that the product may suffer a depreciation or that Öhll may refuse the return.
Once Öhll receives the order and verifies that it is in good condition, Öhll will proceed to return all the amounts paid by the User.

If the User decides to return the order in full, Öhll will return to the User all the amounts it has paid (including the shipping costs of the purchase, not the return).

Öhll will propose, instead of the return of the money, the possibility of sending a new product or the amount paid in promotional code for future purchases.

If the User only wishes to return one or some of the products that were part of the order, Öhll will not be able to return the shipping costs that the User has paid for the entire order.

Öhll informs Users that the term of the return of the amounts paid will depend on the payment method that the User had used when buying the product:
If the User has made the payment by credit or debit card, Öhll will refund the amount paid within a period of 14 calendar days since the User decided to terminate the contract.

- If the User has made the payment through PAYPAL, Öhll will refund the amount paid within a period of 24-48 business hours since the User decided to terminate the contract.

In any case, Öhll will return the amounts paid as soon as possible and, in any case, within 14 calendar days following the date on which the User has informed of its decision to withdraw from the contract.

7. Product Change Policy

In the event that the User would like a change of the product received, there will be 30 days from receipt of the order to formalize the return.

The User shall be responsible for the direct cost of return to Öhll, whether it returns the order in full or decides to return only some of the products of the order.

The return must be made through the Returns platform.

Öhll will indicate the way of sending the order to its offices or warehouses.

To formalize the return, the product must be sent to the following Öhll offices / warehouses:

The product must be unused and with all its labels, packaging and, if applicable, documentation and original accessories that came with it.

If this is not done by the User or if the product has suffered any damage, the User accepts that the product may suffer a depreciation or that Öhll may refuse the return.

Once Öhll receives the order and verifies that it is in good condition, Öhll will proceed to refund.

8. Use of the Website

It is not allowed the use of the Website for fraudulent purposes or in connection with criminal offences or illegal activities of any kind.

It is also prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, that is, otherwise insulting or objectionable to third parties, or whose content contains computer viruses, political advertising, advertising content, chain mail, mass mailing or any other type of "spam" and, in general, any type of inconvenience or inconvenience unnecessary.

The User undertakes to make a lawful, diligent, honest and correct use of all information or content accessed through the Website or third-party websites that can be accessed through the Website links, all under the principles of good faith and with respect at all times to the current legislation and these Terms and Conditions.

Likewise, the User acquires the commitment not to provoke, maliciously or intentionally, any damage or prejudice that may undermine, alter the Website itself, or introduce or spread computer viruses that may produce unauthorized alterations to the contents or systems of the Website.

Öhll reserves the right to deny access to the Website or even cancel orders to Users who misuse the contents and/or breach any of the conditions that appear in this document.

9. Intellectual or Industrial Property

The intellectual property rights of the page www.ohllride.com, its source code, design, navigation structures and the various elements contained therein are the property of Öhll, to whom corresponds the exclusive exercise of the rights of exploitation thereof in any form and especially, the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation.

Öhll informs that it does not grant license or express or implicit authorization whatsoever on the rights of intellectual and/or industrial property or on any other right or property related, directly or indirectly, with the contents included in the Website. It is totally forbidden the total or partial reproduction of the contents of the Website, not even by means of a hyperlink, without the express written consent of Öhll. The unauthorized use of these contents will give rise to the legally established responsibilities.

10. Hyperlinks

The hyperlinks contained in the website may direct to third-party websites. Öhll does not assume any responsibility for the content, information or services that may appear on said sites, which shall be understood as exclusively offered by Öhll, and which in no case imply any relationship, acceptance or endorsement between Öhll and the persons or entities. holders of such content or owners of the sites where they are.

11. Partial invalidity

In case any Clause of these Terms and Conditions is declared void, the other Clauses will remain in force and will be interpreted taking into account the spirit of these Terms and Conditions.

12. Modifications

The information that appears on this Website is current as of the date of its last update. Öhll reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The entry into force of the modifications of the Terms and Conditions will occur from the moment of its publication on this Website.

13. Customization of campaigns

The User is subject to a random campaign, so the terms relating to the shipment applicable to each order may vary randomly. The personal data of the User will not be taken into account as a variable when determining the particular conditions of each order.

14. Notifications

All communications between Öhll and the User regarding the contracting of orders through the Website, will be made in writing and in accordance with the communication procedures established in these Terms and Conditions for each particular case.

15. Language

Öhll may translate these Terms and Conditions, its Privacy Policy, or any other operational standard, policy or procedure that may be published on the Website. The Spanish version will prevail in case of conflict.

16. Ethical policy on suppliers

As a prestigious and reliable company, committed to the goal of providing high quality products to its customers, Öhll recognizes its obligation to ensure that suppliers act ethically. We expect our suppliers to provide on a regular basis an environment that protects the health and safety of employees, in addition to their basic human rights. All providers must comply with their national employment laws and regulations, in particular with respect to the following:

Health and Security: Prioritize the safety and well-being of all employees, ensuring a workplace free from hazards and promoting a culture of safety.

Freely Chosen Employment: Commit to hiring practices that are transparent, fair, and free from coercion or exploitation, with an emphasis on informed consent in employment decisions.

Absence of Discrimination: Foster an inclusive and diverse workplace where discrimination based on race, gender, age, sexual orientation, religion, disability, or other factors is strictly prohibited.

Freedom of Association and Right to Collective Bargaining: Recognize and support the rights of employees to join trade unions and engage in collective bargaining without fear of retaliation.

Minimum Age to Work: Adhere to legal regulations regarding the minimum working age, ensuring that child labor is strictly prohibited.

Absence of Painful or Inhuman Treatment: Maintain a work environment that is free from any form of physical, psychological, or emotional abuse or harassment.

Working Hours: Establish reasonable working hours, promoting work-life balance and adhering to applicable labor laws.

Salaries: Provide competitive and fair compensation, ensuring that all employees receive wages that meet or exceed legal minimums and that are commensurate with the nature of their work.

Labor Conditions: Commit to maintaining ethical labor conditions, including fair disciplinary procedures, opportunities for skill development, and a commitment to respecting employees' personal time and privacy.

Environmental Responsibility: Include policies related to environmental sustainability, emphasizing responsible resource management, reduction of waste, and a commitment to reducing the company's carbon footprint.

Supply Chain Ethics: Extend ethical considerations to the entire supply chain, ensuring that suppliers and partners adhere to similar ethical standards, including fair labor practices and environmental responsibility.

Transparency and Accountability: Maintain transparency in all business operations and hold leadership and management accountable for upholding ethical standards.

Community Engagement: Engage with and support the communities in which the company operates, contributing positively to their social and economic development.

Ethical Marketing and Product Development: Ensure that marketing practices and product development adhere to ethical standards, avoiding deceptive or harmful practices.

Whistleblower Protection: Establish mechanisms for employees to report ethical violations or concerns without fear of retaliation, and ensure that such reports are thoroughly investigated.

Continuous Improvement: Commit to regularly reviewing and improving the ethical policy to align with evolving societal expectations and legal requirements.

Öhll will never consciously acquire supplies from countries that violate the aforementioned principles.

We also expect our suppliers to transfer these principles to deal with their own suppliers. Due to the sometimes complex nature of the supply chain of our suppliers, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as Öhll continues to grow, it recognizes the importance of taking the initiative and doing everything possible to defend the rights of people involved in the manufacture of their products.

17. Applicable legislation and jurisdiction

These Terms and Conditions are subject to Spanish legislation. The parties, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, submit to the Courts and Courts of the place of residence of the User.

Also, by virtue of the provisions of Regulation (EU) No 524/2013 of the European Parliament and of the Council, of May 21, 2013, relating to the resolution of online litigation in consumer affairs, Öhll informs you that, in In the event of a dispute, the

User residing in the European Union may resort to the "Online Platform for Conflict Resolution" developed by the European Commission, in order to try to resolve extrajudicially any dispute arising from the provision of services by the European Union.

In order to access the "Online Platform for Conflict Resolution" you can do so through the following link: http://ec.europa.eu/consumers/odr/.

In any case, Öhll notifies the User that it has a Sheet of Claim through which you may make any complaint or claim in relation to the services provided by Öhll